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Check this message →Simple tech help for 55+
The world went digital.
You don’t have to figure it out alone.
Simple, patient help with everyday technology — from phones and apps to online banking, passwords, scams, travel, AI, and whatever comes next.
No judgment. No confusing tech talk. Just help that makes sense.
“You don’t have to ask your kids. Ask me instead.”
Not sure where to start? Start free
Need help right now?
Try one of our free tools.
Don’t know what this screen is asking you to do?
Facebook asking you to turn something on? A patient portal asking for a code? Upload a screenshot and get an explanation.
Help me with this screen →Wondering what AI could actually help you with?
Try it with something from real life. We’ll give you the question to ask and show you how to get a better answer.
Let me try AI →You’re not behind. Technology just keeps moving.
Phones change. Apps update. Everything needs a password. Banking moved online. Travel moved online. AI suddenly seems to be everywhere.
And somehow, we’re expected to just know how all of it works.
Ask Me Instead was created to make the digital world easier to navigate — one question at a time.
Whether you want to learn something new, solve a frustrating tech problem, or simply ask a question you’ve been embarrassed to ask, you’re in the right place.
No judgment. No assumptions. Just clear, patient help.
What can I help you with?
Phones, AI, online safety, shopping, health apps, banking, travel, social media, computers and everyday technology.
See all the ways I can helpMeet Mimi
It started with one conversation.
A special friend, Álvaro, called me with an idea:
What if we helped people understand technology instead of expecting them to just figure it out?
Then I thought about my parents — and all the little tech questions they call me with every week.
That conversation planted the seed. My parents showed me why it mattered.
Read my storyLearn it. Try it. Or ask me.
Learn it step by step
Want to understand how to do something on your own? Our guides walk you through it clearly, one step at a time.
Browse guidesAsk Mimi
Have a question or something you want help figuring out? Book a call and we’ll work through it together.
Book a callTry a free tool
Got a suspicious message, a confusing screen, or want to try AI? Start with one of our free tools.
Try a free toolNeed help with one of these?
Start with one of our most useful step-by-step guides.
Want to handle your money without a trip to the bank?
Online Banking & Payments
Feel calm and in control of your own money. Check your balance, deposit a check, pay a bill, or send money to family from your phone, safely.
$17.99
See what’s inside
Is this message real, or is it a scam?
How to Stay Safer Online
Stop second-guessing every text and email. Learn the simple habits that help you spot what's fake and keep your accounts yours.
$17.99
See what’s inside
Want to reach your doctor without waiting on hold?
Doctor Appointments, Patient Portals & Telehealth
Feel more in charge of your own care. Book appointments, read your doctor's messages and test results, and join a video visit from your couch.
$17.99
See what’s inside
Tired of feeling lost on your own iPhone?
The Complete iPhone Guide
Feel at home on the phone you use every day. Calls, photos, settings, the battery, and those pop-up updates, the way I'd show my mom.
$17.99
See what’s inside
Tired of feeling lost on your own Android phone?
The Complete Android Guide
Feel at home on your Samsung, Pixel, or other Android. Calls, photos, settings, the battery, and updates, the way I'd show my mom.
$17.99
See what’s inside
Want to feel closer to the people you love?
Staying Connected Online
Never miss the photos, news, and little moments. Texts, email, WhatsApp, Facebook, and Instagram, while keeping what's private, private.
$17.99
See what’s insideQuestions people actually have.
Do I need to know anything about technology before I start?
No. Every guide shows you exactly what you will see on your screen, what to tap or click, and what happens next.
How do the guides work?
You buy a guide once and it's yours. Download it right after you buy it, and I'll also email you a copy so you can come back to it anytime.
What happens when I book a call with Mimi?
We pick a time, then spend 45 minutes on the one thing that's been bothering you — and you do it yourself before we hang up.
Is this only about AI?
Not at all. AI is one part of today's digital world. We also help with phones, apps, email, online safety, passwords and more.
The world went digital. No one should be left behind.
Technology should make life easier — not make people feel less capable. Ask Me Instead exists to help people keep learning, stay connected, protect themselves online, and feel confident using the technology that’s now part of everyday life.
Because needing help doesn’t mean you’re behind. It just means you have a question.
Go ahead. Ask me instead.